Multi-Channel eCommerce Messaging
EDM Carbon simplifies your eBay and Amazon eCommerce communications.
The Problem, and Thus the Challenge
Customers who shop online routinely identify the quality and timeliness of vendor contact as one of the most important aspects of their shopping experience. Furthermore, message responsiveness is often included in seller evaluations and feedback scores. However, many online retail customer relationships are plagued by a lack of response, late answers, repeated replies, or customer or order association issues.
When selling through a single sales channel, picking up, reading, and responding to customer messages can be time-consuming for vendors; however, when selling through multiple sales channels, the laborious process of logging in to multiple web applications, downloading and refreshing messages, searching through message threads, and negotiating character limits becomes the stuff of nightmares!
To make things worse, if you need to check up client orders or contact histories before taking action, the procedure may be quite cumbersome, requiring you to navigate many pages and options. Consider how you would organize your email or other communications in this manner. It’s no surprise that communications are regularly overlooked and mistakes are made.
Most of us have become used to unified messaging, in which a single piece of software draws on all of our messaging accounts and repositories, displays them, and allows interaction and response from a single user interface. So, with so much at stake, why can’t the same thing be done with eCommerce messaging?
eCommerce Messaging Solution by EDM Carbon
EDM Carbon’s eCommerce messaging overcomes these issues by offering a single, fully-integrated solution with a single user interface and a single place from which to handle messages to and from all of your outlets.
This is due to EDM Carbon’s flawless integration with your webstore, eBay, and Amazon. It helps you to handle consumer communications quickly, efficiently, and accurately.
Simple eBay and Amazon Message Administration
To read and monitor communications sent to and from consumers, EDM Carbon is completely connected with eBay and Amazon messaging systems.
Assign messages to team members in order to monitor engagement and resolution and improve client response times.
Connect Messages and Orders automatically
Received communications are instantly connected to the client or order to which they pertain, saving time and reducing errors.
Linking Customers and Orders Automatically
After receiving a message, EDM Carbon looks for and ties customers and orders to the message, allowing you to examine them with a simple click directly from the message.
Your Messages are all in one spot.
To receive, read, and react to messages, you no longer need to log in to various systems or websites. When you have all of your communications in one location, you may allocate them to various staff members to monitor engagement and minimize omission or duplication. You may also mark messages to indicate their status, just as you would in an email client. Furthermore, since EDM Carbon is much more than a messaging solution, all of your customer contact and purchase history can be seamlessly connected and accessed with a simple click directly from the message.
Make Messaging Simple Again…
The messaging capabilities of EDM Carbon allow you to handle multi-channel communication with the same simplicity and speed that you were used to with only your webstore.
EDM Carbon’s user-friendly interface allows for efficient and effective communication with clients while avoiding the need to log into various systems and websites. EDM Carbon also improves customer experience and seller ratings by allowing you to read and answer quicker, more professionally, and without mistakes.
One system, several sales channels
Managing messaging from numerous sales channels from a single spot increases productivity and eliminates the need to log in to each shop or marketplace to get your communications.
Save precious time
EDM Carbon improves time efficiency significantly, with our clients claiming a >80% decrease in time spent dealing with customer conversations.
Avoid duplicating or omitting information.
EDM Carbon keeps track of who is dealing with what problem, guarantees no messages are ignored, and prevents any message from being actioned more than once by assigning personnel to particular messages.
Enhance client satisfaction
EDM Carbon tells you as soon as a message, dispute, or enquiry is received. It generates favorable feedback on both eBay and Amazon by improving response times.
EDM Carbon is more than just Messaging.
Messaging is just one of EDM Carbon’s many wonderful features. It is a set of tools for managing all aspects of online retail administration.
EDM Carbon interacts with all of your sales channels, couriers, and other third-party services, assisting you with stock and order management, invoicing, and shipping. It saves you so much time that you’ll think you’ve hired a new and highly efficient team member! With EDM Carbon, you’ll feel as though you’re just managing one firm again.
Size is irrelevant.
EDM Carbon develops with your company, whether you’re just starting out, a few years down the road, or sending orders by the boatload. Its flexible, straightforward methods mean that we can make it more manageable regardless of the number of clients you have, the number of purchases they place, or the number of communications they send.
No matter how large or small your company is, significant time savings may be realized. Consider us an additional member of staff at a fraction of the cost!